I’ve started telling my clients “thank you for waiting” rather than sorry for the wait and their reaction is so different. If I say sorry I’m likely to get a sarcastic or dry comment, but I thank them for waiting their expression immediately softens

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I’ve started telling my clients “thank you for waiting” rather than sorry for the wait and their reaction is so different. If I say sorry I’m likely to get a sarcastic or dry comment, but I thank them for waiting their expression immediately softens

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